30 November 2021
Saint Petersburg
Stremyannaya st. 18
Ru Fi
+7(812) 406 04 50+7(812) 406 04 50 +7(921) 094 21 55+7(921) 094 21 55
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Ru En Fi
Modern building, hospitality project
Special offers for groups of guests.
View out of the window on historical buildings and the old city roofs.
3 minutes walk from the Nevsky prospect, 5 minutes walk from Moskovsky railway station.

Personal Information Protection

Cronwell Inn Stremyannaya hotel and its service providers value the privacy of every individual's personal information.

We are committed to protecting the information we collect and use by compliance with the obligations provided under the Personal Information Protection Law of Russian Federation dated July 2011, Migration RF law, in order to ensure the safety of hotel property and receive hotel services.

Protecting your personal information is an important aspect of the way we create, organize and implement our activities online and off-line.

You can access our website home page and browse our site without disclosing personal information. The Cronwell Inn Stremyannaya hotel will only record an individual's email address and/or contact details if they send our site a message. The information an individual provides is collected for the purposes of responding to the matters raised in an individual's electronic correspondence.

We will ensure that your personal information will not be used or disclosed to other institutions and authorities except if required or allowed by law.

We may collect non-personal information in gathering statistical information on how our website is used, or to assist you in navigating through our website.

We have implemented technology and security policies, rules and measures to protect the personal information that we have under our control from unauthorised access, improper use, unsanctioned alteration, unlawful or accidental destruction and accidental loss.

We will destroy personal information where it is no longer required (except where required to be kept in compliance with the Laws of RF). We will take reasonable steps to ensure that personal information is accurate, complete and up to date whenever the Russian Government discloses or uses it.

Please note:

This personal information protection statement does not extend beyond this website. When linking to other sites from this website, we recommend that you read the relevant privacy statement of that site to familiarize yourself with the privacy policy that applies to it. 

The Hotel would like to increase your trust in online booking. Therefore we provide here details on what kind of information is obtained from you and how we use this information.

The Hotel guarantees that any personal data of the Guest shall be processed with strict observation of and in total compliance with the requirements set forth by the Russian Federal Law on personal data, the RF Government Resolution N 687, 781, etc., Russian Federation Migration Law, preservation of the hotel property and in order to obtain hotel services; in accordance with all applicable data protection, the necessary organization and technical security measures within the hotel scope to guarantee personal data protection and avoid its alteration, loss, illegal use and non-authorized access.

The Hotel is responsible for the due confidential treatment of the Guest’ credit card details once transmitted to it and shall use the data only for the verification of the credit card validity and to guarantee the hotel room reservation. If the credit card offers no guarantee, the Hotel will offer the Guest to guarantee the booking in an alternative manner. If the Guest is unable or unwilling to do this, the Hotel may cancel the Accommodation Agreement with the Guest with prior consent from the sides of both parties.

By opting in to receiving the credit card information the Hotel guarantees: to protect stored cardholder data; to develop and maintain secure systems and applications; to restrict access to cardholder data by business need-to-know. Once transmitted by the Guest, the Hotel guarantees the limited single usage of the VC code and its non-transmission to third parties and is unable to re-supply the CVC element of the Credit Card Data; the Hotel shall not take any responsibility for further circumstances.

Hotel details:

LLC "Stremyannaya"  18  lit. A Stremyannaya street St. Petersburg, 191025 Russia Tel (812) 4060450, Fax (812) 4060451 7840459956 784001001 1117847455549 Bank account   40702810800080001770 BANK OF KHANTY-MANSIYS, Saint Petersburg branch, 044030735, corresponding account   30101810800000000735

Using the hotel site, booking process, hotel newsletters

It is possible for you to use the Hotel site without disclosing any personal information: i.e. it is possible to view the hotel offers anonymously. This means that you can obtain prices, hotel room and special offers description without having to register. In order to successfully complete your booking your contact details are required. For a successful booking on certain dates we need your contact information, allowing the hotel to send you back a confirmation, and then to take advantage of hotel services – for you.

The hotel does not store or transmit your personal data to any third parties. For every booking the following data will be used: name, address, telephone number, e-mail address. Bookings made using a credit card, when appropriate, will also store the credit card name, name of the cardholder and the date of its validity. In addition the time that the booking was made and the IP address from which the booking was made will also be stored. In transmitting the credit card data (credit card number, card holder and date of validity) the CVC-Code will not be stored or transmitted.

In order to provide hotel services your details are used in order to carry out, classify and allocate costs for your unique single booking. In addition to the confirmation of your reservation, you may receive changes to your reservation if you make any by e-mail from the side of the Hotel. At the time of arrival to the hotel you put your signature on the agreement with personal resolution for the Hotel may use your personal data for the specific limited purposes. After your departure and with your consent you may receive our emails inviting you to use to your advantage hotel special offers.

The hotel will only use your own email address and inform you only about our own proposals. Without giving your consent you will not be able to obtain information about hotel special prices, which can be beneficial to you, of course. In case of your refusal from the newsletter your email address will be removed from the list of recipients. At any time, these actions on the part of the hotel will be stopped on the basis of written statement from your side with the request to stop processing your personal data starting with the date of receipt of your application by the hotel.

Data processing when using the websites

The website pages make use of so-called "cookies" which are small text databanks which are incorporated in your computer in which data is stored to enable recognition on other occasions. Cookies are set in order to authenticate the user during his/her active session. You can delete cookies at any time from your computer and use the website without them.

Plug ins

The Hotel website pages incorporate several extensions (plug ins, page contents from other providers). In calling up the website a connection is automatically established with the relevant provider so that they receive details of the user such as domain name, connection data, http-answer code, website requesting connection, data volumes as well as IP addresses or parts thereof. No access to personal data takes place.

The following providers are linked for this purpose:

Google Analytics, a website analysis service of Google Inc. ("Google"), compiles statistics on the usage of the provider's website, analyses the type and volume of the website usage and creates anonymous reports on the website activity. The IP address is transmitted in a shortened form so that this data also remains anonymous. Date storage in the USA is done through: Google who observes the data protection conditions of the „US Safe Harbor“ agreement and is registered with the US Trade Ministry for this programme. You will find more information on

Facebook (Fa. Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2 Ireland) stores the data in order to assign usage ot Facebook accounts to the correct website, in as much as the user is a member. This assignment is made when you are logged in to Facebook or if you save Facebook cookies on your computer. If you use the plug in, e.g. by clicking the "I Like" button or when leaving a comment, the resulting action is displayed in your Facebook profile. If you do not wish Facebook to receive this data you must log out of Facebook or delete their cookies before logging on to the website of the provider. Facebook observes the data protection conditions of the „US Safe Harbor“ agreement and is registered with the US Trade Ministry for this programme. You will find more information on

Payments through our Hotel Web Site by VISA or Master Card

When booking our hotel and to guarantee your room reservation you can enjoy one of the Master bank services and pay us for hotel services by Visa or Master Card. More information about the services of the Internet shop and the Security of Master-Bank services you can get at: / secur.html


In all cases the Hotel site only permits the connection to the third party. The purpose and scope of the said data storage and the use of same by the provider as well as your right to protection is covered legally with each provider.

Data transmission to third parties

When a booking is made your contact and booking data and, when appropriate, your credit card details (for bookings made using a credit card) as well as "additional information for the hotel" will be transmitted to our hotel. Apart from our hotel nobody else receives any of your personal data, apart from when there is a legal obligation under the Laws of the Russian Federation. The Hotel does not pass your details to other hotels neither do we sell address lists. The correct use of your personal data is an integral part of the business philosophy of our Hotel.

Your right to information

 In accordance with the RF Law on the Protection of Personal Information you have the right to receive information about your stored data, and, if necessary, the right to correct, block or delete the data. Please, send your questions or complaints if any regarding the collection, processing or use of personal data to the following address: 18, A., ulitsa Stremyannaya, Saint-Petersburg, 191025, Russia (including your passport information). The Hotel guarantees the confidentiality of your personal information in consideration of your written request.


To reserve:

8 (812) 406 04 50, +7 (921) 094 21 55,


Cronwell Inn Stremyannaya Hotel. In Best Traditions of Saint-Petersburg.